top of page

Brands That Make Customers Feel Respected

Updated: Dec 12, 2018


What companies really "get" their customers? Trevail et al. of the Harvard Business Review explain their Customer Quotient (CQ) study, a foray into what kind of communication gives your customers a sense of respect, and makes them come back to you and remember you.

Read more


Recent Posts

See All

Bij C.Journey houden we van aanbiedingen, en dat laten we zien. Voor onze vernieuwde propositie maakte onze baas Robbert Cornelissen een artikel met een helder aanbod. Wil je weten waar je aan toe ben

(Source: Short answer: not really. If you're looking to give people a proper customer experience, you need to do a lot to keep up, these days. Customers have become increasingly

(Source: This CMO article by Rian Newman showcases three memorable examples of social campaigns that make people want to get involved with brands. All three cases are from the Asia Pacific re

bottom of page